United Nations Global E-Government Survey 2010

April 15, 2010

UN E-government 2010 reportThe United Nations Global E-government Survey 2010 is now available. This fifth UN E-government survey focuses on e-government at a time of financial and economic crises.

The first part of the report is a discussion on ways e-government can mitigate the effects of the financial crises on development. It sees e-government in the light of the following United Nations priorities:

  1. Stimulus funds, transparency and public trust. By October 2009 the financial stimulus packages summed up to about one third of the gross world income. At the same time, the trust in banks decreased.
  2. Roles of e-government in financial regulation and monitoring. Government deploy ICT as a response to the financial crises which has the potential to improve the policy making process.
  3. E-service delivery and how it relates to the millennium development goals including how e-government poverty eradication, education, gender-inclusive approach to service delivery.

The second part is the results from the global survey. As previously, this includes the e-government ranking of the United Nations member states, regions and comparisons to the previous survey. Additionally, the second part includes the e-participation ranking and a (superficial) methodology section.

Please see the official page for more details.


The impact of the Finacial Crisis on eGovernment

March 11, 2010

A very interesting presentation has been made available discussing the impacts of the recent financial crisis on the eGovernment in Denmark. (Adam Grønlykke Mollerup, The economic and financial crisis: Impact on e-government in Denmark?)

The study claims, as can be expected, that more strict economy meant increased budged deficits, fall in investments, and decreased productivity.

Much more interesting is the impact it had on eGovernment in the country. According to the presentation the recent financial recession, and the measures taken accordingly, had a positive impact on the eGovernment, namely:

  • Increased awareness on the necessity of efficient use of eGovernment.
  • More focus has on eGovernment performance, including measurements of the actual outcome.
  • More focus on larger eGovernment domains such as whole government approaches.
  • Readiness for larger investment.

I have unfortunately only been able the find the presentation of this study (Adam Grønlykke Mollerup, The economic and financial crisis: Impact on e-government in Denmark?). In this presentation, the findings are not discussed in any details. More elaborate argumentations for the findings would have been very useful.

Government At a Glance

October 28, 2009

A new and very interesting survey from OECD has recently been launched called Government at a Glance. This survey focuses on public administration and is intended to be a bi-annual survey of the OECD members.

The survey is categorized into indicators. Each indicator is composed of results from multiple questions. These are individually weighted discretized into a single score per grouping of indicator. The indicators are grouped as following:

  • Delegation: Composed of among others checking if there is a agency for human resources on national level.
  • Recruiting system: Composed of among others how a person becomes a public servant (direct application or competitive examination).
  • Performance-related pay: Composed of among others who gets performance related pay.
  • Performance assessment: Composed of among others how important performance assessment is related to career advancement.
  • Mid-term perspective: This is divided into; Estimates such as how often are multi-year estimated updated and Targets/Ceilings such as how many years does a target cover.
  • Performance Budget: Composed of among others if the ministries are required to report on performance against targets.
  • Executive flexibility: Composed of among others if the ministries have the authority to cancel spending once the budget has been approved.
  • Regulatory Impact Analysis (RIA)-process: Composed of among others if RIA carried out before new regulations are adopted.
  • Programmes for reduction of administrative burdens: Composed of among others if there is an explicit programme to reduce the administrative burdens.

The survey also includes how core values within government has changed from 2000 to 2009, shown in the following figure:

Overview of what governments identified as core values in 2000 and 2009.

Some of the other key findings includes that governments are increasingly using private and non-profit entities to provide goods and services. Furthermore, that only between 10% and 60% of the population use eGovernment services.

State of the Art Impact Indicators – Practical View

June 10, 2009

In this post we give an overview of some practical survey assessing impact. In contrast to the scientific approach addressed previously, these are surveys which have been conducted in practice where there exists results.

This post is based on a Impact Indicators: State of the art survey at eGovernment Monitoring Network workshop by Morten Goodwin Olsen and Annika Nietzio and eGovMon wiki on impact.

Deloitte and Indigov

Source: Study on the Measurement of User Satisfaction and Impact in the EU 27

Deloitte and Indigov has an annual survey addressing impact on all levels of society (from country to municipality). It provides both a possibility to get an holistic and detailed overview of the data.
Deloitte and Indigov impact covers both citizens and business and is includes saving time, being more flexible, simplifications, saving money, better control, more transparency and better quality.


Source: Accenture Public Service Research and Insight

Accenture assess the national governments. The survey is carried out each year with a new focus. In 2008, the focus was on creating and sharing responsibility for better outcomes. It includes a quantitative approach in addition to addressing real life experiences and investigates elements for people satisfaction and governments availability to achieve desired outcomes, and government strategies.

eGovernement Practice Group of the World Bank 2007

Source: Impact Assessment Study of E-Government Projects in India

The world bank has done an assessment study of eGovernment with focus on corruption reduction in India, on levels from country to municipality. It includes impact for citizens (cost, service, quality and governance), agencies and society.

Impacts on Internet use in Public administration: A case study of Brazilian Tax Administration (2005)

Source:  Impacts of Internet use on Public Administration: A Case Study of the Brazilian Tax Administration

The survey investigates the impact of introduction of online tax administration in Brazil (2005). It looks at impact both from the view of tax payer and tax administration. They define impact of the online tax administration as number of tax returns filed online over total number of tax returns. In contrast to the other surveys, this depends on self assessment.

State of the Art Impact Indicators – Scientific Approach

June 9, 2009

Impact is defined as a forceful consequence; a strong effect. E-government polices, projects and services may have impact on the economy, society, administration. Impact is in most cases seen as a positive effect such as increased efficiency, participation and/or effectiveness. However, negative impact also exists such as reduction of staff which clearly has a negative for the people affected.

Impact is challenging to assess as the actual impact is often unknown until the policy, project of service has been set in effect, or too complex to measure.

This post is based on a Impact Indicators: State of the art survey at eGovernment Monitoring Network workshop by Morten Goodwin Olsen and Annika Nietzio and eGovMon wiki on impact.

The post includes a state of the art survey scientific work and practical surveys on assessing e-government impact.

eGovernment measurement for policy makers

Source: eGovernment measurement for policy makers, Millard.

According to Millard, the overall goal of a policy is expressed in the terms of its ultimate impacts. These will normally not be expressed as eGovernment objectives, but rather as societal objectives to which successful eGovernment development should contribute, such as:

  • economic productivity,
  • economic growth,
  • jobs,
  • competitiveness,
  • local and regional developments,
  • environmental improvement and sustainable development,
  • inclusion,
  • democracy, participation and citizenship,
  • quality of life / happiness,
  • increased justice and security and
  • universal human rights and peace.

Understanding and Measuring eGovernment: International Benchmarking Studies

Source: Heeks, Benchmarking eGovernment 2006
According to Heeks, the focus on eGovernment activities evolves from readiness to availability. From this it evolves to uptake and finally impact. Heeks claims that impact includes efficiency, effectiveness and awareness.

He further claims that impact should be measures as benefit for the citizen, financial benefits and back office changes.
Finally, he recommends that greater use of survey methods are needed to assess e-government outputs and impact.
(insert image)

impact from readiness to impact

impact from readiness to impact

Measuring eGovernment Impact

Source:  Measuring e-Government Impact: Existing practices and shortcomings (Peters et al, 2004)

According to Peters et. al., an efficienct e-government measurements need to: take into account the backoffice situations, establish a relationship between resources and results and include situation at different levels.

Benchlearning for eGovernment Measurements

Overview of eGep

eGep Framework

Overview of eGep

Overview of eGep