State of the Art Impact Indicators – Practical View

In this post we give an overview of some practical survey assessing impact. In contrast to the scientific approach addressed previously, these are surveys which have been conducted in practice where there exists results.

This post is based on a Impact Indicators: State of the art survey at eGovernment Monitoring Network workshop by Morten Goodwin Olsen and Annika Nietzio and eGovMon wiki on impact.

Deloitte and Indigov

Source: Study on the Measurement of User Satisfaction and Impact in the EU 27

Deloitte and Indigov has an annual survey addressing impact on all levels of society (from country to municipality). It provides both a possibility to get an holistic and detailed overview of the data.
Deloitte and Indigov impact covers both citizens and business and is includes saving time, being more flexible, simplifications, saving money, better control, more transparency and better quality.


Source: Accenture Public Service Research and Insight

Accenture assess the national governments. The survey is carried out each year with a new focus. In 2008, the focus was on creating and sharing responsibility for better outcomes. It includes a quantitative approach in addition to addressing real life experiences and investigates elements for people satisfaction and governments availability to achieve desired outcomes, and government strategies.

eGovernement Practice Group of the World Bank 2007

Source: Impact Assessment Study of E-Government Projects in India

The world bank has done an assessment study of eGovernment with focus on corruption reduction in India, on levels from country to municipality. It includes impact for citizens (cost, service, quality and governance), agencies and society.

Impacts on Internet use in Public administration: A case study of Brazilian Tax Administration (2005)

Source:  Impacts of Internet use on Public Administration: A Case Study of the Brazilian Tax Administration

The survey investigates the impact of introduction of online tax administration in Brazil (2005). It looks at impact both from the view of tax payer and tax administration. They define impact of the online tax administration as number of tax returns filed online over total number of tax returns. In contrast to the other surveys, this depends on self assessment.

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